Frequently Asked Questions

Have a question? You may find the answer below! If you don’t see what you’re looking for, feel free to contact us. We’re a small, family-owned business, and we’re always happy to help.

ABOUT OUR ITEMS

Do you sell new or pre-owned items?

Both! We carry a mix of new, vintage, collectible and pre-owned items.

The condition of each item is included in the product listing, so please take a look at the description and photos before purchasing.

Are your vintage and collectible items brand new?

It depends on the item.

Some of our vintage and collectible items are new in their original packaging, while others are pre-owned. We clearly state the condition in each listing.

Older packaging may have shelf wear, card curvature, creases, small tears or other signs of age and storage. We do our best to point these things out and show them in the photos.

Are sealed vintage or older items tested?

If a vintage or older item is still factory sealed, we do not open the package to test or inspect the item inside.

Part of the value of many collectible items is that they remain in their original unopened packaging. Because of their age, we cannot guarantee the operation or condition of components we cannot inspect without opening the package, including electronics, batteries, lights, sounds or other mechanical features.

If an older item has been tested, we’ll include that information in the product description.

Please review the listing description, condition information and photos carefully before purchasing.

What does “Pre-Owned” mean?

Pre-Owned means the item has been previously owned or used.

We look over our pre-owned items and describe their condition as accurately as possible. Because these items aren't brand new, they may show normal signs of previous use.

Please review the description and photos for the condition of the individual item you're considering.

Why does the packaging on some collectibles show wear?

Many of our collectibles are older items that have been stored, displayed or moved over the years.

Even when the item inside has never been opened, the original packaging may have shelf wear, bends, card curvature, creases, small tears or other age-related imperfections.

We know packaging condition can be especially important to collectors, so we try to photograph and describe noticeable condition issues before you buy.

Will I receive the exact item shown in the photos?

In most cases, yes—especially with vintage, collectible and pre-owned items where we only have one available.

If we have multiple quantities of the same new item, the item you receive will be the same product but may not be the exact individual piece photographed.

Why do you only have one of some items?

A lot of what we sell is found individually rather than ordered by the case.

Many of our vintage, discontinued and collectible items are one-of-a-kind finds, and sometimes we only have one available.

That's part of the fun—you never know what we'll find next!

An item I wanted sold out. Will you get another one?

Maybe, but we can't promise it.

Many of our products are vintage, discontinued, collectible or unique finds. Once one sells, we may never find another—or we might come across one next week.

Keep checking back because we're always adding new finds.

ORDERING

How quickly will my order be processed?

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Processing time is the time we need to prepare and pack your order before giving it to the shipping carrier. Carrier transit time is separate.

During especially busy periods, including the holiday season, processing may occasionally take a little longer.

Can I cancel my order?

If you need to request a cancellation, contact us as soon as possible.

We begin preparing orders quickly, so cancellations aren't guaranteed. Once your order has been processed for shipment or handed over to the carrier, it cannot be canceled.

Can I change my shipping address after placing an order?

Contact us as soon as you notice the mistake.

If your order hasn't shipped yet, we'll do our best to help, but we can't guarantee an address change once processing has begun.

Once the package has shipped, we're unable to change the delivery address.

What if I entered the wrong shipping address?

Please double-check your address before submitting your order, including apartment, suite or unit numbers.

If you notice an error after ordering, contact us right away.

If the package has already shipped, we cannot change the address. Orders that cannot be delivered because of an incorrect or incomplete address provided at checkout do not automatically qualify for a refund.

SHIPPING & TRACKING

Where do you ship?

We currently ship within the United States only.

At this time, we do not offer international shipping and are not set up to ship to PO Boxes, APO or FPO addresses.

How will I receive my tracking information?

When tracking is available, shipping and tracking information is sent to the email address provided with your order.

Please provide a valid email address at checkout if you would like to receive order confirmations, shipping updates and tracking information by email.

If you don't provide an email address, the system may not be able to automatically send those notifications.

If you placed an order without an email address and need your tracking information, contact us with your name and order number and we'll be happy to help.

My tracking says “Label Created.” Has my package shipped?

A shipping label may be created before the carrier performs its first physical scan.

It can take a little time for tracking to begin updating after a package is prepared for shipment. Don't worry if you don't immediately see movement.

My tracking hasn't updated. Is my package lost?

Not necessarily.

Carrier tracking can sometimes go several days without an update, especially during busy shipping periods. Packages may still be moving through the carrier network even when a new scan hasn't appeared.

If the tracking hasn't updated for an extended period, contact us and we'll take a look.

My tracking says “No Access to Delivery Location.” What does that mean?

That usually means the carrier attempted delivery but couldn't safely access the delivery location.

It could be related to a gate, driveway, entrance, business closure or another obstacle.

Check your tracking for additional instructions and contact your local carrier office if necessary. They may attempt delivery again or tell you where the package can be picked up.

My tracking says delivered, but I don't have my package. What should I do?

We know that's concerning!

Sometimes a carrier marks a package delivered shortly before it actually arrives. We recommend allowing one additional business day after the delivery scan.

While you're waiting, check your mailbox, porch, front and side doors, garage, parcel locker and other areas where the carrier may have left it. It's also a good idea to ask household members and nearby neighbors.

If it still hasn't turned up after one additional business day, contact your local carrier office with the tracking number. They may have additional delivery information or be able to speak with the person who handled the delivery.

You can also contact us and we'll provide any shipping information we have and help with a carrier inquiry when appropriate.

Please remember that a package marked delivered isn't automatically considered lost in transit. Refunds or replacements aren't guaranteed for packages the carrier confirms were successfully delivered.

What if the carrier delivered my package to the wrong place?

If you believe your package was misdelivered even though the correct address was provided, contact the carrier as soon as possible.

Please let us know too. We'll verify the shipping information associated with your order and help provide information for the carrier's investigation.

What if my package is delayed?

Unfortunately, shipping delays sometimes happen.

Weather, holiday volume and other carrier issues can slow packages down after they leave us.

If tracking shows your package is still moving through the carrier's network, please give the carrier additional time to complete delivery.

What happens if my package is lost?

If tracking stops updating for an extended period and it appears your package may actually be lost while in the carrier's possession, contact us.

We may need to open an inquiry or claim with the carrier and allow them time to investigate before determining the next step.

What if my package is stolen after delivery?

If tracking confirms delivery but you believe the package was stolen afterward, check with household members and neighbors and contact the carrier.

Depending on the situation, you may also want to contact your local authorities.

A package stolen or missing after confirmed delivery is different from a package lost by the carrier while in transit, and a refund or replacement is not guaranteed.

Will my order arrive by Christmas or another special date?

We can't guarantee arrival by Christmas, a birthday or another specific date unless we specifically state a delivery guarantee when you order.

Carrier delivery dates are estimates, and holiday volume, weather and other unexpected delays can happen.

If you're ordering a gift, we strongly recommend ordering early.

Remember that our 2–3 business day processing time is separate from the carrier's shipping time.

Can my order arrive in more than one box?

Yes.

We combine items when it's practical and safe to do so, but sometimes items need to ship separately because of their size, shape, weight or packaging needs.

If your order ships in multiple boxes, they may not arrive on the same day.

What happens if my package is returned to you?

It depends on why it was returned.

Packages can come back to us because of an incorrect or incomplete address, refusal of delivery, an unclaimed package, inability to access the delivery location or another carrier issue.

Once it comes back, we'll review what happened and determine what options are available.

Original shipping charges aren't refundable when a package is returned because of an incorrect customer-provided address, refusal of delivery, failure to retrieve the package or another customer-related delivery issue.

If reshipping is available and agreed upon, additional shipping charges may apply.

RETURNS & ORDER PROBLEMS

Do you accept returns?

Generally, all sales are final.

Because we sell many unique, vintage, collectible and limited-quantity items, we don't accept returns simply because someone changes their mind or decides they no longer want the item.

If your item arrives damaged, defective or materially different from what you ordered or what was described, please contact us within 48 hours of delivery so we can review the situation.

Do you offer exchanges?

Generally, no.

Many of our products are unique or available in very limited quantities, so we often don't have another identical item available to exchange.

What if I just changed my mind?

We understand that sometimes people change their minds, but we don't accept returns or exchanges for buyer's remorse, personal preference or because an item is no longer wanted.

Please look over the description and photos carefully before ordering, and feel free to contact us with questions before purchasing.

What if my item arrives damaged?

Please contact us within 48 hours of delivery.

Keep the item, shipping box, packing materials and shipping label. We may ask you to send photos of the item and packaging so we can see what happened and provide information to the carrier if necessary.

Please don't throw away the packaging until we've had a chance to review the issue.

What if the collectible packaging was already damaged in the listing?

If shelf wear, a crease, card curvature, tear or another condition issue was shown in the photos or disclosed in the product description before you purchased the item, it isn't considered shipping damage.

We try to be upfront about condition because we know the packaging itself can matter to collectors.

What if I receive the wrong item?

Please contact us within 48 hours of delivery with your name and order number.

Mistakes are rare, but if we made one, we want the opportunity to look into it and make things right based on the circumstances.

What if something is missing from my order?

First, check whether your order was shipped in more than one package.

If everything should have arrived together and something appears to be missing, contact us within 48 hours of delivery and keep the original packaging while we look into it.

What if my shipping box looks opened or damaged?

Take a few photos before throwing anything away.

Please contact us within 48 hours of delivery and keep the shipping box, label, packing materials and contents while we review what happened.

Will you send me another one if something happens to my item?

We can't promise a replacement.

Many of the products we sell are one-of-a-kind, vintage, discontinued or available in very limited quantities. Often, we only have one.

If there's a confirmed problem with your order, we'll review what happened and determine what options are available based on the individual situation.

Why do you ask me to contact you before filing a payment dispute?

Because we'd really like the opportunity to help first.

If something is wrong with your order, please reach out to us. Many concerns can be resolved once we know there's a problem and have a chance to look into it.

If a payment dispute or chargeback is opened, we'll provide the payment processor or financial institution with the applicable order, shipping, tracking, delivery and communication records.

STILL HAVE A QUESTION?

We're happy to help!

When contacting us about an existing order, please include your name and order number whenever possible. That helps us find your order and get you an answer faster.

For complete details about shipping, returns and refunds, please also review our Shipping Policy and Refund & Return Policy.